How to Purchase Access
Click on the Purchase Access button. A new window will appear asking you to login to our purchasing system. You can login with your Facebook account, your Google account, or create a separate login for purchases with our system.
Your video may have more than one purchase option available -- for example, you may be allowed to purchase access to a whole package of videos associated with the event. If so, choose one of the purchase options and click the Next button to proceed to the billing information page.
Now, you will be asked to enter in your billing information (including credit card information). Once you have confirmed your billing information, you'll be shown a window that says that your download is being generated. You'll receive an email as a receipt of your purchase. After our system has prepared your download file, you'll receive a second email with a link to your video. If you are using Microsoft Edge, Chrome or Firefox, you can click on the link to download the file; if you are using Safari or Internet Explorer, right-click on the link and choose to Save/Download the file. Please note that broadcast files can not be downloaded on mobile devices or tablets.
It may take several hours before you receive the second email with the download link, depending on the length and quality of the video you've requested to download.
Accessing The Download Again
If you lose access to the email that contains the download link, you can return to the event page containing the video and click on the Download button again. On the resulting pop-up window, click on the Already Purchased? Login to Access button.
You will need to login with the same account (Facebook, Google, etc.) you used to purchase the video. Once you have logged in, click on the New Download Email button to receive a new email with the download link. There may be a several hour delay for our system to generate the file you requested.
Payment Methods & Security
We accept Visa and Mastercard.
We take credit card payments using the Authorize.Net payment service. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their ecommerce transactions securely. For more information about the benefits of Authorize.Net’s secure transaction processing, please visit the Authorize.Net Web site.
Still Having Problems?
You can contact our support team via email (email@example.com) or phone (855.812.2740).